The Zbranek & Holt Team has responded to every challenge and nuance involved in completing this project to our complete satisfaction. Their response to timing and detail have been fantastic. At any time, if there was anything that we were not totally satisfied with, Zbranek and Holt responded such that the situation was changed or corrected to our complete satisfaction.
Over all, the team that we have been working with at Zbranek & Holt has been most professional, timely and one that has paid great attention to detail.
If we had to choose over again, we would select Zbranek & Holt Custom Homes immediately. Thank you for creating our dream home.
Moving to Austin from Atlanta was a monumental task after having lived there for 17 years. On top of that, we decided to design and build our dream home. Taking on a move and a project of this size had us worried. In our initial meeting you sensed this and moved quickly to help us address our worries. We wanted to incorporate many of the features of our Atlanta home in the new home and despite not yet being chosen as our builder, you flew to Atlanta to see our home and get a better understanding of our preferences so you know exactly what you would be building. NO other builder offered to do this. You helped us navigate the complex permitting process for the City of Austin, still despite not yet being selected as our builder.
Selecting you to build our home was a fairly easy choice. Touring previous homes you had built showed us how talented your team was and of course who could ignore the overwhelming feeling of comfort we had developed with you.
Building a home our size is a big undertaking for anyone and throw in some picky and opinionated owners and you might have recipe for disaster. That was not the case on our home. Donny Thomas was great project manager and held our hand throughout the entire process. When we had questions or concerns you always answered them promptly. You handled the numerous changes we along the way with flexibility and often offered up great suggestions for items we had not completely thought through. If an item cam up that required compromise, you were always willing to sit down with us and come to a reasonable solution. You are a customer focused business that goes above and beyond to deliver a beautiful end product. On top of that, you stand behind your product and have been great about supporting us after we moved in.
We constantly receive compliments on our house from everyone who visits. When asked who our builder was, we are ALWAYS happy to tell them Zbranek & Holt Custom Homes.
In the most caring and professional manner, Zbranek & Holt has walked us through the building process, gathering our feedback each step of the way, as well as making insightful recommendations during the building process. What amazes me is their after-build care; it is beyond any expectation that we could have had bar none. A few examples are necessary of the after care work this firm provides after the project was done. After 4 years of living in our current home, built by Zbranek & Holt Custom Homes, we developed a leak in our roof. My wife called Tony Holt for a recommendation of a roofer to call to fix the leak. They took it upon themselves to contact a roofer and cover the cost of repairs themselves, exceeding all expectations we could have had for this repair.
A second example; we were having problems with our pool, which Zbranek & Holt did not build. After one phone call, Zbranek & Holt contacted a trusted contractor to fix our pool problem. Once again, while it wasn’t their obligation, Zbranek & Holt’s professionalism toward their customers continues to exceed all expectations.
We have recently purchased another property on which we are going to build a new home. We did not even consider contacting another builder, given the highest level of detail, quality, timeliness and professionalism afforded us by everyone on the Zbranek & Holt Custom Homes team.
The prospect of building a new luxury home was initially daunting for me. In the past, the homes we had purchased were either pre-owned or spec homes that had recently been completed by a builder. But your team – Tom Laurin, Sheena McKnight, Jean Barreiro and Melissa Lindsey – turned that daunting prospect into a turnkey and enjoyable operation.
Most particularly, our project manager, Tom Laurin and designer Sheena McKnight treated this home as their own during construction, and both acted as our advocates throughout the process. Tom insisted on perfection, even from subcontractors, like the pool, that were not Zbranek & Holt’s responsibility. Sheena consulted on color and style choices, and carefully monitored installation of various components to ensure that they comported with the intended vision for the home. Melissa did a wonderful job of simplifying the financial aspects of the construction. And Jean was the first Zbranek & Holt representative that we spoke with, and the one that initially secured our interest in building a Zbranek & Holt home. We are very fortunate to have had the opportunity to work with this exceptional team.
We want to emphasize hoe much we appreciate your team’s continuing involvement, even after our home was completed. Like every new home, there are always issues to attend to following move in. Tom treated these issues as a top priority, even though he had moved on to another construction project. We feel extremely fortunate to have had him involved on our home.
We hope to live in this beautiful home forever. But, I want you to know that if we ever had to build again, we would not have any hesitation in selecting Zbranek & Holt Custom Homes.
In addition to the slope, the lot was solid granite with little to NO top soil. In spite of these very formidable challenges, Zbranek & Holt worked with me in both the design and building process, and I was extremely pleased from start to finish. The quality of the construction and workmanship are great, and your attention to detail was ever present.
Whatever issues or changes cropped up during actual construction, were amicably solved with little fanfare. I can say my experience in working with Steve and Tony and your job superintendents was remarkably easier and more pleasant than I’ve heard from virtually everyone else that I know who has built a home with another builder. In addition, you have always been there in any follow up questions or minor issues that have arisen post construction, which is “True to Your Word” as expressed when we first met.
So in closing, I’d be glad to share my experience with any prospective clients in your future, and would surely recommend Zbranek & Holt to anyone wishing to build a quality home.
We have nothing but praise for both of them and their whole organization. We would definitely use Zbranek & Holt Custom Homes again if we were to build another home.
During the building process, both Anita and I appreciated your candor and objectivity in helping us make all the decisions and selections to construct our house. The knowledge and expertise of the team enabled us to make informed decisions. Every building project has problems, but Zbranek & Holt stood by us to correct issues between the plans and our expectations, allowing us to complete the home on budget and exactly the way we envisioned it.
The area we are most pleased with is your attention to the warranty items that crop up after moving in. Having never built a new home before there was a concern that once the final bill was paid, we would be on our own if something went wrong. This is where your true professionalism shines through. Your team addressed each and every item quickly and professionally. Never was there a question about addressing any issue with the house. You even helped resolve issues with the pool and landscaping contractors that were clearly NOT part of your contract. Your pride and dedication to building a quality home and making sure that your clients are happy is very rare in today’s world.
We had been told that building a home could be very stressful. While there were certainly moments where we felt a bit overwhelmed, you had our backs at every step and made sure that our experience was positive and all our expectations were met. If we ever build a home in the future, we wouldn’t consider any other builder than Zbranek & Holt Custom Homes.
Thank you again for making our dream home a reality!
We are very proud of the resultant product and have always been able to count on Zbranek & Holt to provide the highest quality and attention to detail.
I also want to commend the leadership and hard work of our project manager, Donny Thomas. I have over 12,000 professionals working in my business and I know how hard it is to find outstanding professionals – Donny is one of them! We quickly knew that with Donny we did not need to micro-manage the build and were completely confident in the outcome.
So this is a thank-you note, for building our dream home, for putting up with occasional customer “comments” and just for helping to make our integration into Austin so enjoyable and memorable. A special note of thanks to Sue Zbranek our interior designer, who continues to help us finish our home decor. My wife and I would recommend you and your company to anyone and everyone building a new home in the Austin area.
The staff and entire team at Zbranek & Holt was very professional, attentive and eager to please during the entire building process.
The finished product represents superior construction practices and tremendous attention to detail.
The home was completed over 14 months ago. During the past 14 months several minor issues came up. The Zbranek & Holt team responded with alacrity to any problems we encountered and were quick to get them resolved to our complete satisfaction.
On a five-star scale, I would say that Zbranek & Holt Custom Homes definitely merits a 5 Star ranking.
My years of experience has taught me to take notice of not only a meticulously maintained jobsite, but also of a Project Manager so invested in the project he has been assigned to complete. When making such an important investment from many miles away, representation is critical. Donny provided us with all of that and more. His dedication to our satisfaction extended well beyond our move-in date and the attention to detail he provided transformed the project to OUR home. The end result of consistent customer focus provided by your organization is the beautiful place we now proudly call “home.”
The economy of late is tricky and often tough. Surely the building market will go through some ups and downs. I have no doubt Zbranek & Holt Custom Homes will ride the waves and continue to be successful. Your commitment to customer satisfaction will ensure that result.
Whenever problems arose, which happens during any construction process, they were there to address them and resolve them to our mutual satisfaction. After the home was completed and we moved in they have always been responsive to our requests for any service or warranty items.
We would highly recommend Zbranek & Holt as a quality builder that you can depend on.
We wanted to let you know how pleased we have been with the quality of the home you’ve built for our family. Aside from expected minor issues, which were fixed promptly in the months following our move-in, there hasn’t been anything that has gone wrong with the house. The attention to detail, and the standard to which this structure was built, continue to delight us. Just the other day I had a company over for our regular AC service and they commented on how extra well insulated the house is, for example.
We’ve also been pleased with how Zbranek & Holt has stood behind your work, and have taken care of issues that arose after we moved in. I never had the feeling that you are going by the letter of our agreement (in terms of coverage times) and always experienced how well you stood behind your work.
Again, thank you for building us a great home, and being terrific partners throughout the process.
We spent nearly two years talking and designing the perfect home that would meet our needs for the next thirty years. We found Steve and Tony very approachable and their staff to be very knowledgeable with the latest products and designs.
Pam and I highly recommend Zbranek & Holt Custom Homes for a number of reasons; experience, sincerity, fairness, and reliability. They stand behind what they sell and their warranty is strong. For us, we got the best!
Your designers suggestion on the kitchen island was outstanding! The granite she selected was even better than we could have ever chosen.
Again, thanks for building such a quality home. We are glad our realtor introduced us to Zbranek & Holt Custom Homes. No wonder the name is so respected in the high-end home building profession in the Lakeway area and beyond.
“I knew of Zbranek & Holt, but never had the opportunity to work with them. A potential client wanted to work with me to design their house and Zbranek & Holt to build it.
Tony and Steve made the clients a lot of promises – and delivered on every one of them. The house was smaller in both size and budget, yet I was extremely impressed with their ability to maintain the clients budget, and completed the home in a timely manner.
I highly recommend Zbranek & Holt. Happy clients, happy Architect!”
“Best business decision ever.
Less than a year ago my wife and I purchased a beautiful piece of property on the Blanco river to build our retirement home. We started looking at builders and finally narrowed our choice to two firms, both with excellent reviews. One typically builds homes about the size we were looking for and was known as a reputable green builder. The other was Zbranek and Holt. In full disclosure, we were concerned with their amazing reputation for building large spectacular homes. I was afraid that at 2275 sq/ft and while very but nice by no means extravagant, our ‘little’ home might not get focus the attention to detail from them that we might get from the ‘little guy’. After several discussions with Steve Zbranek he resolved our concerns and we decided to go with Z&H.
As I previously said; Best decision ever.
Building a home requires a close relationship for an extended time with lots of trust in your builder. In retrospect, I’ve never had a professional relationship with a business that was more focused on making sure every detail was done right and consistently exceeding my expectations. In addition, working with Tony Holt and the staff at Z&H during the last year has been a real pleasure. They are truly nice people.
In the next few weeks we will be moving into our river house and we will always be thankful to Tony, Steve and the rest at Zbranek and Holt for building what truly is our dream home. Thank You!”