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Customer Service, Looking Back, and Ahead

Customer Service, Looking Back, and Ahead

By Steve Zbranek When businesses think of customer service, they imagine a problem developing with their product or service, and correcting the problem.  For those of us who have been around for awhile, we remember full service gas stations, tipping the grocery store...
The Best Custom Home Lots Are “Hiding”

The Best Custom Home Lots Are “Hiding”

For years, custom home builders have made their living by purchasing home sites and building a new home on them, or building on a lot that a family already owns.  While this is still pretty much the program, new lots are much slower to come to the market.  In many...
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